LimitsDBv1/llms.txt

platform.support.sla

Support SLA

Contractual support SLA is offered

unit
boolean
providers
7
facts
7
providerkeyvalueplanstatusverifiedsource
MongoDB Atlasplatform.support.slayes“99.995% uptime SLA on dedicated multi-region clusters”atlas/dedicatedverified2026-10-05MongoDB Atlas pricing
Neonplatform.support.slano“SLA offered on Business and Enterprise”postgres/launchstale2026-09-19Neon pricing
Pineconeplatform.support.slayes“Support SLA on paid plans”vector-database/standardverified2026-10-05Pinecone pricing
PlanetScaleplatform.support.slayes“Uptime SLA on paid plans”mysql/scalerverified2026-10-06PlanetScale pricing and plans
Railwayplatform.support.slayes“Uptime SLA offered on Pro”platform/prostale2026-10-02Railway pricing
Supabaseplatform.support.slano“SLA offered on Enterprise only”platform/prostale2026-09-19Supabase pricing
Vercelplatform.support.slayes“Enterprise support SLA”platform/enterpriseverified2026-10-06Vercel pricing

Agent view

GET /api/public/v1/keys/platform.support.sla
{
  "key": "platform.support.sla",
  "unit": null,
  "values": [
    {
      "provider": "mongodb-atlas",
      "plan": "atlas/dedicated",
      "value": true,
      "status": "verified",
      "source": "https://www.mongodb.com/pricing"
    },
    {
      "provider": "neon",
      "plan": "postgres/launch",
      "value": false,
      "status": "stale",
      "source": "https://neon.com/pricing"
    },
    {
      "provider": "pinecone",
      "plan": "vector-database/standard",
      "value": true,
      "status": "verified",
      "source": "https://www.pinecone.io/pricing/"
    },
    {
      "provider": "planetscale",
      "plan": "mysql/scaler",
      "value": true,
      "status": "verified",
      "source": "https://planetscale.com/pricing"
    },
    {
      "provider": "railway",
      "plan": "platform/pro",
      "value": true,
      "status": "stale",
      "source": "https://railway.com/pricing"
    },
    {
      "provider": "supabase",
      "plan": "platform/pro",
      "value": false,
      "status": "stale",
      "source": "https://supabase.com/pricing"
    },
    {
      "provider": "vercel",
      "plan": "platform/enterprise",
      "value": true,
      "status": "verified",
      "source": "https://vercel.com/pricing"
    }
  ]
}